Email not received from open ticket.

If you are experiencing an issue where you are not receiving emails from an open ticket in ADMS Service Request, there are several things that you can do to troubleshoot and resolve the problem.

Firstly, check your spam folder and ensure that the email has not been marked as spam. If it is in the spam folder, mark it as "not spam" so future emails will go to your inbox.

If the issue still persists, ensure that the email address associated with your Advanz Service Request account is correct and up-to-date.

Thank You.